Your privacy at x89 matters to us. This policy explains what information we collect, why we collect it, how it is used, and the steps we take to keep your data safe.
How x89 Protects Your Data — A Summary
All your personal information and payment data are securely stored using 256-bit SSL encryption.
Your data is never sold, rented, or traded to third parties. Your data belongs to you alone.
You can request to view, update, or delete your data at any time.
We clearly disclose which cookies are in use and why. You have the option to disable non-essential cookies at any time.
We don't keep your data longer than necessary. Once the retention period expires, it is securely deleted.
You can unsubscribe from promotional messages or emails at any time.
This Privacy Policy applies to all services operated under the x89 platform (https://x89.io). By using our services — whether through the x89 website, mobile app, or any other channel — you are deemed to have accepted this Privacy Policy.
X89 believes that your data belongs to you. We collect only the minimum information necessary to provide our services and use it solely for defined purposes. This policy transparently explains every aspect of how we handle your data.
This policy is available in both Bengali and English. In the event of any conflict, the Bengali version shall prevail.
X89 collects two types of information — what you provide directly, and what is gathered automatically while you use our services.
| Data Type | When Data Is Collected |
|---|---|
| Name, date of birth | At the time of account registration |
| Mobile Number & Email | During Registration & Communication |
| Address & National ID | During KYC Verification |
| Payment Information (Mobile Number) | During Deposits & Withdrawals |
| Support Chat Message | During Customer Support Interactions |
X89 uses the information it collects for the following purposes:
Your data is never used for irrelevant or unauthorized purposes. Every intended use is clearly stated in this policy.
X89 does not retain data beyond what is necessary. Retention periods vary by data type:
| Data Type | Retention Period |
|---|---|
| Account & Identity Information | For the duration of the account + 5 years |
| Financial Transaction Records | Up to 7 years for legal compliance |
| Gaming History | 3 years after account closure |
| Support Chat Records | 2 Years |
| Logs & Technical Data | Up to 1 year |
After the specified period, data is securely deleted or anonymized. However, if legal proceedings are ongoing, relevant data may be retained as required.
X89 never sells your data. However, information may be shared in the following limited circumstances:
In the event of a change of ownership or merger, your data may be transferred to the new entity, but the terms of this privacy policy will continue to apply.
The x89 website and app use cookies — small files stored on your device that help improve your browsing experience.
Non-essential cookies can be disabled from your browser settings, though some features may be affected as a result.
You have certain fundamental rights over your personal data. These are outlined in detail below:
You may request to know what personal information x89 holds about you.
You may request corrections to any inaccurate or outdated information.
You may request that your data be deleted, provided there is no legal obligation requiring us to retain it.
In certain cases, you can request that we limit how your data is used.
You may object to your data being used for marketing or profiling purposes.
You can receive a copy of your data in a portable format.
X89 services are intended solely for users aged 18 and above. We do not knowingly collect data from anyone under the age of 18.
If we become aware that a minor's data has been collected, it will be deleted immediately and the associated account will be closed.
X89 has implemented the following technical and organizational measures to protect your data:
That said, no method of transmission over the internet is 100% secure. Keep your account password strong and never share it with anyone. If you notice anything suspicious, let us know immediately.
X89 may update this Privacy Policy at any time. For significant changes, you will be notified via your registered email or mobile number, and the "Last Updated" date at the top of the page will be revised accordingly.
Continued use of our services after any changes takes effect constitutes your acceptance of the updated policy. If you do not wish to accept the new policy, you may request to close your account.
For any privacy-related questions, complaints, or requests to exercise your rights, please get in touch with us:
We aim to provide an initial response within 48 hours of receiving a complaint and a full resolution within 30 days. x89 is fully committed to protecting your privacy at all times.
At x89, your privacy is our responsibility. Register now and become part of Bangladesh's most secure gaming platform.