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X89 Help Center — Find answers to any issue right here

From account payments and gaming rules to technical issues — find answers to everything at the x89 Help Center, in Bengali.

    Deposit Reset Password Withdrawal Bonus App Installation
    x89
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    What can we help you with?

    Choose a topic for a detailed guide

    Account

    Registration, login, password change

    12 articles
    Deposit & Withdrawal

    Mobile Pay, Nagad & Rocket Payment Issues

    18 articles
    Bonus & Promotions

    Bonus activation, wagering requirements

    9 articles
    Gaming

    Slots, Live Casino & Cricket Betting

    15 articles
    Mobile App

    Download, Installation & Updates

    7 articles
    Security

    2FA, account verification, fraud prevention

    10 articles
    Responsible Gaming

    Limit settings, self-exclusion, support

    6 articles
    Technical Issues

    Page Load, Connection & Browser Issues

    8 articles
    x89

    Contact Us Directly

    The x89 support team is here for you 7 days a week, 24 hours a day

    Live Chat

    The fastest way to get help. Average response time is just 2 minutes.

    Online now — get an instant response
    Start Chat
    Email Support

    Email us with a detailed description of complex issues. You'll typically receive a reply within 2–4 hours.

    Response Time: 2–4 hours
    support@x89.io
    WhatsApp Support

    Send us a message on WhatsApp and share a screenshot to help explain the issue. Get a quick resolution.

    Response time: 5–15 minutes
    WhatsApp Us

    Account Help

    From registration to password reset — answers to all your questions

    Go to x89.io and click the "Register" button. Enter your mobile number or email, set a password, and verify via OTP. The whole process takes under 3 minutes. Your welcome bonus will be added automatically after registration.

    Click the "Forgot Password?" link on the login page. Enter your registered mobile number or email. You'll receive an OTP — use it to set a new password. If your mobile number or email is no longer accessible, contact live chat.

    KYC verification secures your account and is required for large withdrawals. You'll need to upload a photo of your National ID or passport along with a selfie. Verification is typically completed within 24 hours.

    No. Under x89's policy, each person may operate only one account. Opening multiple accounts is prohibited and may result in all accounts being closed. To learn more, Terms & Conditions See.
    x89

    Deposit & Withdrawal Help

    Most frequently asked questions about payments

    x89 accepts Mobile Pay, Nagad, Rocket, DBBL Nexus Card, and bank transfers. All payment methods support both deposits and withdrawals. Deposits via mobile banking are processed almost instantly.

    Deposits are usually processed within 1–5 minutes. If it takes longer, contact live chat with your transaction ID or a screenshot. Having proof of payment helps resolve the issue faster. Slight delays during late nights or peak hours are normal.

    Mobile Pay and Nagad withdrawals typically process within 15 minutes to 2 hours. Bank transfers may take 1–3 business days. KYC verification may be required for your first withdrawal.

    Minimum deposit is ৳500 BDT and minimum withdrawal is ৳1,000 BDT. Maximum withdrawal is up to ৳500,000 BDT per day. Verified accounts may have higher withdrawal limits.

    Quick Guide

    Step-by-step guides for common tasks

    1
    Log In

    Open x89.io and log in to your account.

    2
    Deposit Menu

    Click the "Deposit" button on your dashboard.

    3
    Payment Methods

    Select Mobile Pay, Nagad, or Rocket and enter the amount.

    4
    Confirm

    Complete the transaction in your payment app. Your balance will update shortly.

    1
    Go to Account

    Log in and navigate to the "Withdraw" option.

    2
    Enter Amount

    Enter the withdrawal amount (minimum ৳1,000 BDT).

    3
    Mobile Number

    Enter your Mobile Pay or Nagad number where the funds should be sent.

    4
    Please Wait

    Your request will be submitted. Funds will be received within 15 minutes–2 hours.

    1
    Go to the Registration Page

    Go to x89.io/register or click the "Register" button.

    2
    Fill In Your Details

    Enter your mobile number or email along with a strong password.

    3
    OTP Verification

    Verify using the OTP code sent to your number.

    4
    Start Playing

    Your account is ready. Claim your welcome bonus and start playing.

    1
    View Promotions

    Go to the "Promotions" page from the menu and browse active offers.

    2
    Choose a Bonus

    On your preferred bonus offer, tap "Claim Now" or "Activate".

    3
    Make a Deposit

    After activating the bonus, make a deposit of the required amount.

    4
    Complete the Wager

    Once the bonus requirements are met, your winnings can be withdrawn.

    About the x89 Help Center

    Whether you're new or experienced, questions come up when using an online gaming platform. Why didn't my deposit go through? Where's my bonus? How long does a withdrawal take? Having to contact support every time for these small questions wastes time. x89 understands this, which is why we've built a comprehensive Help Center where you can find answers to almost everything — directly in Bengali.

    The x89 Help Center has eight main sections — Account, Payment, Bonus, Gaming, Mobile App, Security, Responsible Gaming, and Technical Issues. Each section contains detailed articles and answers to common questions. If you can't find a solution in the articles, you can chat directly with our support team in Bengali via Live Chat.

    Sometimes a balance takes a little time to update after a deposit — this can happen during peak hours or due to network issues. Wait a few minutes; in most cases it resolves within 5–10 minutes. If not, contact live chat with your transaction ID.

    Forgotten passwords are a common issue for x89 users — whether it's been a while since your last login or you simply can't remember. Resetting your password on x89 is straightforward: just enter the OTP sent to your mobile number and set a new one. If your mobile number has changed, you'll need to contact support.

    Using the mobile app makes accessing the Help Center even easier — there's a Help button inside the app that opens Live Chat directly. Android users can download the APK from x89.io/download and install it.

    X89 always strives to ensure no issue goes unresolved for long. The support team is active 24/7 on Bangladesh time. For any urgent matter, live chat is the fastest way to get help.

    x89

    App, Security & More

    More Frequently Asked Questions

    For Android, visit x89.io/download to download the APK file. Enable Unknown Sources in your phone's settings, then install. For iOS, search "x89" on the App Store. Detailed guide Download Page available.

    Use a strong password — at least 8 characters, combining numbers and special symbols. Enable two-factor authentication (2FA). Never share your password with anyone. If you notice any suspicious activity, report it to live chat immediately.

    Go to Account Settings and select "Responsible Gaming" to set deposit limits, session time limits, or a self-exclusion period. These settings can be activated at any time. To learn more, Responsible Gaming visit the page.

    Start by refreshing your browser (Ctrl+F5). Try clearing your cache and cookies. Switch to a different browser or device. Check your internet connection. If the issue persists, contact us via Live Chat with your browser name and version.

    Most bonuses come with wagering requirements, meaning you'll need to place bets totalling a set multiple of the bonus amount. You can track your current progress under the "Bonus" section of your account. Once the requirements are met, your winnings become available to withdraw.

    Please note: The x89 support team will never ask for your password or OTP. If anyone does, Help Center let us know.

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