1. Home
  2. FAQ
Frequently Asked Questions

X89 FAQ — All Your Questions Answered Here

From registration to withdrawal — everything you want to know about x89, explained simply in Bangla, all on this FAQ page.

35+
FAQ
6
Browse by Category
24/7
Live Support
Bengali
Language Support
Category
All Questions
Account
Deposit
Withdrawal
Bonus
Games
Security

Can't find an answer? Our support team is here to help.

Help Center
All Account Deposit Withdrawal Bonus Games Security

No results found

Try searching with different keywords, or Help Center Contact us.

Account & Registration

6 Questions

at x89 Registration page Go. Enter your name, date of birth, mobile number or email, and a strong password. It's done in just 3 steps. Registration is completely free and takes less than 3 minutes.

No. Each mobile number and email address can only be used to create one account. If multiple accounts are detected, all of them may be suspended and balances forfeited.

To change your name or date of birth, you'll need to reach out to our support team. Changing your mobile number or email requires OTP verification. Contact us at support@x89.io or Help Center।

You can start playing as soon as you register. However, KYC verification (national ID or passport) may be required for withdrawals. This is done to protect you.

To close your account, email support@x89.io. Make sure to withdraw any remaining balance before closure. As part of responsible gaming, Self-Exclusion option is also available.

You must be at least 18 years old to register on x89. Accounts belonging to users under 18 will be closed.

Deposits & Payments

6 Questions

All major mobile banking methods in Bangladesh are supported, including Mobile Pay, Nagad, and Rocket. You can also deposit via bank transfer or voucher. For more details, Voucher page See.

The minimum deposit depends on your payment method. Mobile banking options typically start from BDT 100. For maximum limits, Help Center See.

In most cases, your balance updates instantly. Occasionally it may take 5–15 minutes. If it's been more than 30 minutes, contact us at support@x89.io with your transaction ID.

x89 does not charge any additional fees on deposits. However, your payment provider (such as Mobile Pay or Nagad) may apply their own transaction fees.

Contact us immediately at support@x89.io with your transaction details. We'll work to resolve the issue as quickly as possible.

Voucher page Go and enter your voucher code. The voucher value will be added to your account. Each voucher can only be used once.

Withdrawals & Cashouts

6 Questions

Log in and go to the "Withdrawal" section. Select your amount and preferred payment method. KYC verification may be required for your first withdrawal.

Mobile banking withdrawals (Mobile Pay, Nagad) are typically processed within 15 minutes to 24 hours. Bank transfers may take 1–3 business days.

The minimum withdrawal is generally ৳500 BDT. The maximum limit depends on your account verification level. For accurate details, Help Center See.

If your withdrawal is rejected, the reason will be sent to your email. Common reasons include incomplete KYC, unmet bonus wagering requirements, or incorrect payment details. Contact support to resolve the issue.

x89 generally does not charge any fees for withdrawals. However, your payment provider may have their own charges. For more details, Help Center See.

No. Bonus funds can only be withdrawn after meeting the required wagering conditions. Each bonus has its own terms. For more details, Promotions page Available.

Bonuses & Promotions

5 Questions

The welcome bonus is automatically credited on your first deposit after registration. For full terms and conditions, Promotions Page See.

Wagering requirement means you need to bet your bonus amount a set number of times. For example, a 10x wagering requirement on a BDT 100 bonus means you need to place BDT 1,000 in bets. Terms vary by bonus.

Yes, most bonuses have an expiry period. Wagering is typically required within 7–30 days. If not completed in time, the bonus will be forfeited.

x89 regularly offers daily bonuses, cashback, reload bonuses, and special promotions. To stay updated, Promotions Page Check back regularly.

Share your referral link or code with a friend. Once they register and make a deposit, you'll receive a bonus. For details, Promotions page available.

Games & Betting

6 Questions

We offer Live Casino (Baccarat, Roulette, Blackjack), slots, Sports Betting, e-sports, lottery, and jackpot games. New Games page See what's new.

Yes. x89 uses a certified RNG (Random Number Generator) system. Live games are broadcast in real time with actual dealers.

Log in and Lottery page Go. Choose your preferred lottery, purchase a ticket, and wait for the draw results.

Jackpot winnings are automatically credited to your account. For large jackpots, our support team will reach out to you directly. Jackpot page Details are available.

Yes. x89 is fully mobile-friendly. You can play all games directly in your browser or by downloading the x89 app. To get the app, Download page Go.

You can bet on all major sports worldwide, including cricket, football, tennis, and badminton. Both live betting and pre-match betting are supported.

Security & Privacy

6 Questions

Yes. x89 uses SSL/TLS encryption and your personal information is never shared with third parties. To learn more, Privacy Policy Read more.

Login page Click the "Forgot Password?" link. An OTP will be sent to your registered mobile number or email. Use the OTP to set a new password.

Go to Account Settings and enable two-step verification under the "Security" option. An OTP will be sent to your mobile with every login.

Contact support@x89.io immediately or Help Center Let us know via live chat. We will immediately lock your account and launch an investigation.

x89 operates under an international gaming license. We are committed to fair play and responsible gaming. To learn more, About Us See.

x89 only communicates through its official domain, x89.io. We will never ask for your password or payment details via email or SMS. If you receive any suspicious messages, report them to support@x89.io.

Why choose x89?

Why millions of players in Bangladesh trust us

Fast Deposits & Withdrawals

Instant deposits and fast withdrawals are guaranteed across all mobile banking options, including Mobile Pay and Nagad.

Fully Secure Platform

Your account is protected with SSL encryption, two-factor authentication, and real-time fraud detection.

Daily Bonus Offers

From welcome bonuses to daily cashback — there's always something on offer at x89.

Full Support in Bengali

The site and support are fully available in Bangla. Get help in your own language whenever you need it.

Mobile App Features

Download the x89 app on Android and iOS. Play anytime, anywhere.

24/7 Live Support

Our support team is available around the clock via live chat or email — day or night.

Learn More About x89 FAQ

The x89 FAQ page is designed to help players in Bangladesh quickly find answers to the most common questions. We know there's a lot to ask about an online gaming platform — especially if you're joining x89 for the first time.

From signing up and making your first deposit, to claiming bonuses and withdrawing your winnings — x89 is with you every step of the way. In this FAQ section, we've done our best to answer every question as clearly and simply as possible.

Please note:
x89 will never ask for your password, OTP, or payment PIN by phone or email. If anyone requests this information, report it to support@x89.io immediately.

Our support team is available 24/7. Live chat responses average under 2 minutes, and emails are typically answered within 24 hours.

At x89, responsible gaming is our top priority. If you feel gaming is affecting your life, please contact our Responsible Gaming Visit the page for assistance. Self-exclusion and limit-setting options are always available.

If you can't find the answer on this FAQ page, go directly to our Help Center or email us at: support@x89.io. We're always ready to help resolve your issues.

Don't have an account yet?

Sign up for free at x89 and start gaming with a welcome bonus. Our Help Center is always on hand for any questions.

Register Now Help Center App Download
বাংলা